It takes a certain type of person to wait patiently on hold, listening to the same repetitive messages and piped music for 45 minutes before speaking to an actual human. But most of us are not that type of person, which is why Google this week introduced Hold for Me, a new phone app feature that helps users reclaim their time and mental health.
Starting with the just-announced Pixel 5 and Pixel 4a 5G, U.S. customers who call a toll-free number and are put on hold can simply tag Google Assistant to take their place in the queue. Go about your day as normal; the AI-powered aide will notify you with a sound, vibration, and on-screen prompt as soon as someone is on the line and ready to talk. Read more…
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