Cellcard
- Led by CEO Ian Watson, Cellcard is one of Cambodia’s largest and most innovative telco firms
- Cellcard is tapping into the youth market — and gamers in particular — to help drive mobile penetration
- This year the company launched its dedicated esports division, hosting competitions and live-streaming events
- In a short time, Cellcard has already increased its proportion of the youth segment among its customer base by more than 50%
- Because of his work, Business Insider named Watson to our annual list of the 10 leaders transforming consumer tech in Asia.
- Visit Business Insider’s Transforming Business homepage for more stories.
Despite the ongoing impact of COVID-19, 2020 was a historic year for Cambodian telco Cellcard. Led by CEO Ian Watson, Cellcard rolled out Cambodia’s first 5G use case – a telemedicine service introduced across four key health facilities in the capital of Phnom Penh to help cope with the pandemic.
This was a significant milestone for both Cellcard and Cambodia, a country with one of the least developed digital infrastructures in the Southeast Asia region. When Watson joined the company in 2012, Cambodia was still very much playing catch up to some of its more developed neighbors. However, by 2018, and with an investment of over US$300 million, Cellcard had established a 4G LTE network that covered 90% of the country. 5G will be the next stage of this evolution.
Technological development aside, 2020 has also represented a transformation in Cellcard’s business strategy, with more emphasis being placed on the large Cambodian youth market to help drive digital adoption, with a particular focus on growing and supporting the country’s young gamer community.
Cambodian demographics favour the youth market
The attraction of the youth segment in Cambodia is clear. Out of a population of roughly 17 million, it is estimated that close to 50% are under the age of 25. As these young people start to come online and access the internet, mobile is the dominant platform. Cambodia now has roughly 21 million mobile connections, with over 14 million enjoying 3G or 4G broadband access.
Cellcard has launched various youth-focused initiatives over the past 12 months. In May, it brought together a number of its musical ambassadors for a Cellcard 4U Virtual Concert to entertain Cambodian families at home during COVID-19. More than 1.7 million viewers watched the concert live on the night on the local MYTV channel, with an additional 5 million online video views of the concert highlights.
In July, the company announced its support to local education infrastructure by establishing an e-learning platform for continued education in a joint collaboration with the Ministry of Education, Youth and Sport (MoEYS) and Ministry of Posts (MPTC). The app allowed students across Cambodia to continue their studies online, with Cellcard providing free data access between select hours.
But it is one youth demographic sub group in particular where Cellcard has been concentrating its marketing and customer engagement activities this year, and that is gamers. Over the past three years, Cellcard has been investing in promoting and facilitating a mobile gaming culture, and these efforts were ramped up significantly in 2020 with the formal launch of an esports division
“In a market where 48% of the population are under the age of 25, operators and brands have to be youth focused,” says Watson. “There is enormous growth potential for Cellcard in the youth segment. Previously it has been known as the operator for the older business and professional segment, but this is changing as we evolve our digital offerings to be youth centric, especially our move to lead esports in Cambodia.”
Using gaming and esports to drive smartphone penetration
Cellcard’s gaming legacy began just three years ago, with the launch in 2017 of Super Data Race, a Pokémon-style mobile game. Several other popular mobile games followed, but what really transformed Cellcard’s youth appeal has been how it has tapped into the emergence of a hugely popular esports community.
Cambodia has seen a rapid rise in demand for gaming and esports among its youth, not only domestically but also internationally as gamers connect with their peers in the wider region through regional competitions and livestreamed matches. Cellcard was Cambodia’s first telco to stage an esports tournaments back in 2018 and since then has been nurturing the gaming community across the country.
Earlier this year Cellcard launched PlayGame, Cambodia’s first gamer platform, supported by PlayGame Unlimited, a data plan created exclusively for gamers. PlayGame, which partners with leading global game developers such as Tencent, Netease and Moonton, gives customers access to a full range of gaming experiences including online esports tournaments that offer cash prizes and in-game incentives. This year, Cellcard has held almost 200 esport and arcade tournaments and live-stream events, garnering 75.9 million impressions on the PlayGame platform
The company is also working closely with gaming influencers, with 20 dedicated gamer influencers on its roster. Leveraging these relationships, the company this year developed its own esports-focused TV Show called PlayGame TV. The show is dedicated to celebrating and sharing the gamer lifestyle in Cambodia and features its influencer talent pool as hosts. The first season of eight episode aired simultaneously on local free-to-air TV and Facebook and reached over 9 million viewers.
“We have some of Cambodia’s best performing social media channels including one million-plus fans on TikTok,” says Watson. “Our engagement rates are high as we are very active with social influencers and content creators which is driving more youth customers to Cellcard.”
Youth engagement is already delivering results
The investment in youth and in particular the promotion of esports and gaming is already having a positive result on Cellcard’s business. The company says that gaming helping it drive smartphone penetration and data usage, particularly in provincial areas. Cellcard has increased the mobile data traffic over its network by 32% this year, while the proportion of young consumers on its customer base has grown from 26% to 40%
Cellcard says it is confident it is on the right track and will continue to lead the esports agenda and grow the gamer and Esports community in the country. The company says it will continue to add more billing and payment choices to give gamers more convenient transaction options.
At the same time Cellcard is continuing to expand its 4G LTE network – as well as beginning to open its 5G network – which it says will further improve speeds and counter latency and jittering issues for gamers. Ultimately, Cellcard argues that increased digital access will benefit not just gamers or young people, but Cambodia as a whole.
“We have entered the digital age, and telecommunication companies such as Cellcard are playing a key role in driving transformation of the people, of companies and of the nation,” says Watson. “Digital empowerment will transform people’s lives for the better by advancing education, health, agriculture and manufacturing, and deliver to all Cambodians, access to the world.”
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