Patrick Spence, Sonos’ former CEO, likely had every intention to improve the customer experience through the app with a series of tweaks and changes. Unfortunately, the exact opposite results materialized as a truckload of issues and the removal of features received extensive criticism from the company’s user base, resulting in the resignation of the Chief Executive after a tenure that lasted eight years. During the period when the app received wave after wave of scathing remarks, the ideal practice would have been to revert the app back to its original state, but it appears even that could not have saved […]
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