Update 2: T-Mobile’s official customer service account on Twitter has also confirmed the issues, and suggests using third-party calling apps as a temporary solution.
Our engineers are working to resolve a widespread routing issue affecting voice & text. Customers may experience longer care wait times. Please try third-party calling apps (FaceTime, WhatsApp, Signal) as a temp solution.— T-Mobile Help (@TMobileHelp) June 15, 2020
Update: T-Mobile’s Neville Ray acknowledged the issue and confirms T-Mobile is working to resolve it.
Our engineers are working to resolve a voice and data…
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